Highlight on my professional work

June 2014 - July 2015

• Check all layers of maps to ensure accuracy, identifying and marking errors and making corrections.
• Supervise or coordinate activities of workers engaged in plotting data, drafting maps, or producing blueprints, photostats, or photographs.
• Identify and inform about the contours or topographic details for the maps technician to generate maps that denote specific land or property locations or geographic attributes.
• Monitor mapping work or the updating of maps to ensure accuracy, inclusion of new or changed information, or compliance with rules and regulations.

Customer Service Executive

July 2010 - July 2013

• Analyze and understand Visa and MasterCard rules and regulations related to debit and credit card transaction disputes. Interpret changes to dispute resolution rules as mandated by card associations.
• Assess cardholder dispute information and documentation received and makes independent decisions for appropriate action to be taken within regulatory and procedural guidelines.
• Enter and manage critical data, checked for discrepancies and/ or unauthorized changes on the database.
• Generate cardholder correspondence in accordance with regulatory and network guidelines.
• Create timely and accurate notifications of case processing actions to credit union clients.
• Manage dispute claims through entire dispute cycle; from the initial client/cardholder notification until final resolution. Maintain accurate and properly documented dispute files while ensuring required timeframes are being met.